My story starts on February 24th when my phones had no dial tone. My wife called the tech support for help in getting it fixed. The people there were rude to her and gave her NO help about resolving her problems in a timely manner. I submitted an Internet request for service only to be told hours later that it would be resolved after 6:00 pm. The phone lines in our division have multiple problems. Several neighbors have complained about hearing each other’s conversations. Our next door neighbor knows everything about my wife through the interference with the phone lines including our dislike for her.
Then on Tuesday February 31st our Internet connection went out. We have been an Internet customer since April 2005. Comcast used to be my provider until they could not provide us service for 3 days, so I dropped them and went to Bellsouth. My wife again called tech support only for them to tell her that it’s our fault. When I got home I stayed on the phone for 3 hours with tech support only for them to create an appointment the next day. The tech assured me that the person coming out was supposed to CALL MY WIFE BEFORE HE CAME, and bring a modem. The appointment was from 1 pm to 5 pm. That day my wife saw several Bellsouth people come by and none of them called or even went to the door.
I called at 5pm again and asked what happened. I was told the tech came out and did something from the outside and left. I asked for the supervisor and demanded they send someone back out. After a hour of being off and on hold I was told they are upgrading the copper wires to fiber optics and did not notify anyone about it. The service should be working the day after.
On the next day the service was still not working, my wife again called to see what was going on. They told her the upgrade should have been finished the day before and service should have been restored. She again asked for them to send someone out and they told her they could not as there was already an appointment in the system. Again she was told the tech that should have come out the day before had rung the door bell and no one was home (A complete lie). She then has been trying to get someone to come out and help us and so far she has been given the complete run around. As these conversations are going on a tech outside our house was listening in to our conversation but refused to help.
I AM SICK OF THIS, My wife and I have been lied to and have our time wasted trying to solve something that was simple, like check the line from the house. I am not at all happy about this situation, and I will find a way to cut this contract loose with or with out a laywer.